Our finances
Our annual report and accounts celebrate our achievements over the last financial year.
Financial Highlights 2019/2020
The upward trend in revenue has continued this year, with an 8% increase to a record high of £5.9m. This is due to a combination of new business, increased activity in respect of existing contracts and higher funding from the police and Police & Crime Commissioners (PCCs) to support more Regional Manager and Fearless Worker roles, as well as campaigns.
“Encourging performances across all major income streams and effective cost monitoring has resulted in another record-breaking year. We continue to invest in technology to ensure continued improvements in efficiency, and maximise value for money.”
Bob Booker, Director of Finance
Income
- Total income grew by 8% to a new high of £5,851,688.
- Income from our 24/7 Contact Centre increased by 2% to £2,448,357.
- Income from charitable activities went up by 3% to £2,988,850, due principally to new business and increased call handling fees.
Read more about our annual accounts below.

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